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Hardware Terms: Goods, Electronic and Telecom Parts, Power Equipment, Machinery

Draft for legal review. Not in force.

DRAFT, NEEDS LEGAL REVIEW. Not yet in force. Not a live offer.

For sale of physical goods under our general trading, electronic and telecom parts wholesale, power equipment trading and machinery wholesale activities.

1. What we sell and how we describe it

  1. We sell new goods unless the quote says "refurbished", "used" or "surplus". The condition is stated on the quote and the invoice.
  2. Descriptions follow the maker's published data at the date of quote. Pictures are illustrations. Part numbers, ratings and quantities on the order confirmation are binding. Small maker changes that do not reduce stated performance are allowed.
  3. Substitutes: if an item is discontinued or short, we may offer a form, fit and function equivalent. You must accept it in writing before we ship it.

2. Genuine goods and traceability

  1. We source from the maker, authorised channels, or vetted trade sources. We keep batch, date-code and origin records for each shipment for at least 5 years and give them on request.
  2. Electronic parts: we supply date code and country of origin on request. Parts are packed to the maker's moisture and static-protection rules. Shelf-life limited parts show the remaining life on the quote.
  3. If you find a counterfeit or non-conforming part, tell us in writing with evidence. We will quarantine the batch, investigate, and refund or replace the affected quantity at our cost if confirmed.

3. Minimum order, quantity and tolerance

  1. Minimum order values and pack multiples are stated on the quote. Cut-tape and broken-pack supply may carry a handling fee.
  2. Delivered quantity may differ from ordered by up to 2% on bulk or reeled goods where the maker ships that way. We invoice what is delivered.
  3. Lead times are estimates from the date we receive cleared payment (or approved credit) and complete technical details.

4. Technical suitability and installation

  1. You are responsible for choosing goods that suit your use, for checking the ratings against your design, and for installing and operating them as the maker's instructions require and as local codes and safety law require.
  2. Power equipment and machinery must be installed, tested and commissioned by suitably qualified people. Commissioning by us is a separate service and needs a written scope.
  3. We do not supply goods for use in life-support, nuclear, aircraft control or similar high-risk systems unless the quote says so in writing.

5. Warranty for hardware

  1. Electronic and telecom parts: 12 months from delivery against defects in material and workmanship, unless the maker offers less, in which case the maker's period applies.
  2. Power equipment and machinery: the maker's warranty period, passed through to you, with a minimum of 12 months from delivery or 18 months from dispatch, whichever ends first, unless the quote says otherwise.
  3. Refurbished and used goods: 90 days, parts and labour at our workshop or the agreed service point, unless the quote says otherwise.
  4. Consumables, batteries after first use, and items sold "as is" or "surplus" carry no warranty beyond the right to the goods as described.
  5. Warranty is repair, replacement of the faulty item, or credit, our choice. Costs of removal, reinstallation, travel and downtime are not covered unless the quote includes on-site warranty.

6. Returns of goods that are not faulty

  1. Standard stock items, unopened, in original packing, may be returned within 14 days of delivery with our written approval and a returns number. A restocking charge of 15% applies. You pay return freight.
  2. No returns on: made-to-order, special-order, cut, configured, programmed, software-loaded, electrostatic-sensitive parts once opened, hazardous goods, or items older than 14 days from delivery.
  3. Credit is issued after we receive and inspect the goods. Goods that arrive damaged, incomplete or used are not accepted for credit.

7. Safety, standards and marking

  1. Goods meet the standards and marking stated on the quote for the place of delivery. If you need a certificate (conformity, origin, test report), ask when you order. Some certificates carry a fee.
  2. You must follow the safety data, handling and labelling rules for batteries, chemicals and other regulated goods, and you must not ship them onwards without proper packing, marking and documents.
  3. Environmental: where the law requires take-back or disposal of waste equipment, you are responsible for correct disposal in your location, unless we agree otherwise.

8. Special terms for power equipment and machinery

  1. Quotes state the site conditions assumed (voltage, frequency, ambient range, altitude, access). If actual conditions differ, price and performance may change.
  2. Large items: you provide access, unloading equipment, foundations, permits and a safe working area. Waiting time and re-delivery caused by site issues are charged.
  3. Spares and consumables: we advise a spares list at quotation. Supply of spares after warranty is quoted on request, subject to maker availability.
  4. Performance figures are those on the maker's data sheet under test conditions. We do not guarantee site performance unless a written performance guarantee is signed.