Delivery, Incoterms, Returns and RMA

DRAFT, NEEDS LEGAL REVIEW. Not yet in force. Not a live offer.

How goods move, when risk passes, and how faulty goods come back and get fixed.

1. Delivery terms and Incoterms

1. Each quote states a delivery term using Incoterms 2020 (or the current edition) with the named place. If none is stated, the term is Ex Works our warehouse (EXW).
2. EXW: you collect at our warehouse; risk passes when goods are made available for loading. You arrange export clearance.
3. FCA: we deliver to your carrier at the named place and clear for export. Risk passes on handover to your carrier.
4. CPT / CIP: we arrange and pay carriage (and insurance for CIP) to the named place of destination; risk passes when goods are handed to the first carrier. Insurance under CIP is at minimum cover unless you ask for more.
5. DAP: we deliver to the named place, ready for unloading. You clear import and pay duty and taxes. Risk passes at that place.
6. DDP: only by written agreement and on quoted price. We clear import and pay duty and taxes. Where local rules do not let us clear as importer, the term does not apply.
7. For sea freight we use FOB, CFR or CIF only when you agree. Port charges, demurrage, detention and storage caused by your delay are for you.

2. Delivery dates and delays

1. Dates are estimates unless the order confirmation calls them fixed. We give notice of expected delay as soon as we know it.
2. If we are late by more than 30 days beyond a date we called fixed, and the delay is our fault, you may cancel the delayed part and get a refund. That is your only remedy for delay.
3. If you do not take delivery, we may store the goods at your risk and cost, charge storage after 7 days, and after 30 days resell them and credit you the proceeds less costs.
4. Part deliveries are allowed and each is invoiced separately.

3. Packing, shipping documents and proof of delivery

1. We pack for normal transport. Special packing is charged. A packing list, commercial invoice and, where needed, certificate of origin go with each shipment.
2. Delivery is complete when the carrier's or your signed proof of delivery is received, or when delivery is refused or fails because of you.
3. You must give correct delivery details, a contact on site, import code or licence numbers where required, and delivery hours.

4. Transit damage and loss

1. Check, note and report damage within 3 working days (see General Terms). Keep goods and packing for inspection by the carrier or insurer.
2. If goods are lost or damaged in transit after risk has passed to you, you claim against the carrier or the insurance; we will help with documents. Where risk is still ours, we replace or credit.

5. RMA: returned material authorisation

1. No goods may be returned without a returns number issued by us. Goods sent without one may be refused at your cost.
2. To open an RMA, send: order and invoice reference, part and serial or batch number, quantity, a clear description of the fault, photos or test data, and whether you want repair, replacement or credit.
3. We reply within 3 working days with: accepted, more information needed, or rejected with reasons. An accepted RMA is valid for 30 days.
4. Pack the goods safely with the returns number outside. Static-sensitive parts must be in protective packing. Dangerous goods and batteries need proper declarations.
5. Freight: for faulty goods within warranty, we pay return freight in the cheapest reasonable route if the fault is confirmed. If no fault is found, or the item is outside warranty, you pay both ways.
6. Inspection: we test the goods within 10 working days of arrival. Where we need the maker, the time is extended and we tell you.
7. Outcome: a confirmed warranty fault is repaired, replaced with the same or an equivalent item, or credited, our choice. Replacement items carry the remainder of the original warranty, or 90 days, whichever is longer.
8. No fault found, damage by misuse, or outside warranty: we return the item and may charge a test fee and freight. Repair outside warranty is quoted first.
9. Advance replacement: for approved customers we may ship a replacement before receiving the faulty item. The faulty item must reach us within 15 days; otherwise we invoice the replacement.
10. Data and settings: wipe your data and remove your security settings before returning storage or networked equipment. We are not responsible for data left on returned items.
11. Abandoned goods: goods not collected 60 days after we notify you that the RMA is closed may be disposed of or sold.

6. Recalls and field notices

1. If a maker or we issue a safety notice or recall, you will pass it to your customers, follow it, and keep sales records so affected units can be found. We will tell you what we know, at no charge, and replace or repair affected units as the notice requires.