Terms

Cloud Services Terms

Draft for legal review. Not in force.

DRAFT, NEEDS LEGAL REVIEW. Not yet in force. Not a live offer.

For cloud hosting, managed infrastructure, platform and application services that we provide or resell.

1. Types of cloud service

Direct cloud: services that we run for you on infrastructure we choose and manage.
Resold cloud: accounts, credits and usage on a third party's public cloud, billed through us. The provider's service terms, acceptable use rules and service levels apply to you directly and are passed through. We act as the reseller and, where agreed, as the managing partner.

You must keep account details secure, use strong sign-in and multi-factor login for admin users, and tell us at once of any suspected breach. Activity under your account is your responsibility.
You must not use the service for anything illegal, harmful or abusive: malware, attacks, spam, scanning others without permission, hosting prohibited content, mining without approval, or breaking the provider's rules.
We may suspend a service immediately if it threatens security, the law, or other customers, or if the provider orders it. We restore it when the cause is gone, and we tell you as soon as practical.

We or the provider secure the underlying platform. You secure what you put on it: your data, application code, identity settings, patching of your own systems, access rules and backups, unless a managed service plan says we do.
We offer managed security, monitoring and backup as optional, priced plans with a written scope.

Fees are monthly in advance for fixed items and monthly in arrears for usage, unless the quote says otherwise. Payment is by bank transfer or UPI only.
Usage-based services are metered as shown on the invoice. The provider's meter is the record. We give usage reports on request.
Spend caps and alerts can be set at your request. Without a written cap, you pay all usage, including usage caused by compromised credentials.
Reserved or committed terms (1 or 3 years) bind you for the full term and are not refundable. Early end converts to payment of the remaining commitment.
Provider price rises are passed on with 30 days' notice where we receive such notice, or immediately if the provider gives less.
Currency: fees are in the currency on the invoice. If the provider bills us in another currency, we may adjust at the rate on invoice date.

Direct cloud services carry the availability target on the quote. Typical target: 99.5% per calendar month for standard, 99.9% for premium, measured at our network edge, excluding planned maintenance (notified 72 hours ahead, not above 8 hours a month), force majeure, your own faults, and third-party networks.
Service credit if we miss the target: 5% of that month's fee for the affected service if availability is below the target but 99.0% or higher; 10% below 99.0%; 25% below 95.0%. The credit is applied to a future invoice and is your sole remedy for downtime.
To claim, tell us in writing within 30 days after the month ends, with dates and times. Credits cannot exceed 25% of the month's fee and are not paid in cash.
Resold cloud services carry only the provider's published service levels and credits. We pass any credit we receive.
Support and incident response times for cloud services are set in the plan; targets are for first response, not for fix.

You own your content. We use it only to provide the service, to keep it secure, and as the law requires. We do not sell it or use it to train models.
Region: your data is held in the region on your order. We move it only with your consent, except for backup or recovery inside the same legal region, or where the law requires.
Backups: unless a backup plan is sold, backups are your responsibility.
On end of service, you may export your data for 30 days. After that we delete it within a further 30 days, and backups age out within 90 days. Deletion is certified on request.
Data protection and cross-border terms are in the Data terms.

We may improve and change services. If a change materially reduces a paid feature, we give 60 days' notice and you may end that service with a pro-rata refund of prepaid fees.
Beta, preview or trial services are as is, have no service level, and may be withdrawn at any time.

Monthly services: either side may end with 30 days' written notice. Fixed-term services run to the end of the term.
We may end immediately for non-payment after 14 days' notice, serious breach, or legal necessity.
On ending, you pay all fees up to the end date, and the data return and deletion steps above apply.

The General Terms limits apply. For direct services, liability is capped at fees for the 12 months before the event. We are not liable for loss caused by your configuration, credentials, or third-party platform outages beyond our control.